More Than a Way to Fly — A Way of Life

Walkin’ The Walk

Gary Kelly

Gary’s Greeting

As seen in this month’s edition of Spirit Magazine”

When we were planning the editorial schedule for this column last year, we decided to dedicate this month to “thank you for your support.” Continue…

Warrior Spirit - Servant's heart - fun-loving attitude Count on us - from our People to your experience.

Southwest Cares: Doing the Right Thing

To illustrate our steadfast focus on a triple bottom line–our Performance, our People, and our Planet–we have highlighted these three elements of sustainability in a new format, our first annual Southwest One Report.

Share the Spirit
Connecting with Customers

Talkin’ The Talk

For nearly 40 years we’ve fostered an environment to ensure our Customers enjoy the Freedom to roam. Beyond low fares and outstanding Customer Service, we’re always on the lookout for ways to improve your travel experience.

Number One in Customer ServiceFor 2008 among all carriers that report as part of the Air Travel Consumer Report.
Best Ontime PerformanceFrom September 1987 through November 2009, Southwest Airlines has maintained the best cumulative ontime performance among all Major U.S. airlines according to the Air Travel Consumer Report.
Bags Fly Free1st and 2nd checked bags. Weight and size limits apply.

A Day in the Life of a 25-Minute Turn

We’re Involved

We support our communities by giving back and visiting whenever we can. Meet you there!

Hometown Events
Ronald McDonald House Charities
Red Rocks
Grand Ole Opry
Hispanic Association of Colleges and Universities
National Hispanic Cultural Center
GLBT

We’re Here For You

The highlight of our day is receiving correspondence from Customers like you praising our Employees. Thank you for staying in touch!

Customer Good Letter